The Yancey County 911 Emergency Communications Center dispatches for Yancey County Sheriff’s Department, Burnsville Police, Yancey Rescue, Yancey EMS, and all 8 Volunteer Fire Departments.

We are a division of Yancey County Emergency Services and are located in the old jail located below the Yancey County Courthouse on East Blvd. The Communications Center is staffed 24 hours a day, 7 days a week to ensure emergency response calls are received and routed to the appropriate response agencies.


When to Call 911

  • If someone is hurt
  • If you see someone taking something that belongs to someone else
  • If you see someone hurting someone else
  • If you smell smoke or see fire

When NOT to call 911

  • Do not prank call 911 – Our system allows us to pinpoint your location. If you hang up, we will call you back. If you do not answer, 911 Operators are required to send a Law Enforcement Officer to verify your well-being and safety. It is a criminal offense to intentionally abuse the 911 system.
  • 911 should never be used for information such as weather and road closures
  • 911 is extremely reliable. Do not call just to be sure that it works.

Text to 911

Things to know:
If possible call instead of texting
- 911 Operators can get more information from you quicker with a phone call
- 911 Operators will ask where you are. Current technology doesn’t pinpoint your location….yet.
What are some situations that are good for texting 911:
- You are hiding and would be in danger if someone knows where you are
- Sometimes texts will go through even when a mobile call will not go out
If you text 911, what should you know beforehand:
- First thing, tell the 911 Operator where you are (address of nearest landmark)
- Then tell them if you need fire, medical, or law enforcement

Our Location

 Our offices are located in the Yancey County Courthouse on the Burnsville Town Square

Yancey County Government
110 Town Square
Burnsville, NC 28714