Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Transportation Q&A
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Transportation Q&A
Anyone within Yancey County is eligible for our services! YCTA provides non-emergency transportation services to various destinations including: medical, employment, education, shopping, hiking, and airport. A same day shuttle service is also provided from 9:30am – 11:45am, and again from 1pm – 1:45pm within the city limits of Burnsville.
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Transportation Q&A
Please call our office at 828-682-6144 at least 24-48 hours before your needed trip in order to be placed on our schedule. To cancel your ride, call our office at least one hour before your scheduled pick up. Otherwise you are marked as a “no show” and are subject to our “no show” policy.
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Transportation Q&A
We are at door to door transportation service provider. Therefore, YCTA will come to your residence to pick you up. However, door to door transport is dependent on our ability to get our vehicles to your home safely. For liability reasons, we do NOT enter the home.
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Transportation Q&A
Timelines are very important. To ensure all passengers are on time, and wait times are reduced, we request that all out of county appointments be made no earlier than 9:30am and no later than 1:30pm, based on a one-hour appointment. If you are expecting your appointment to last longer than one hour, please inform the scheduler when you schedule your transportation.
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Transportation Q&A
The cost for a general trip is based upon the location you are picked up, and the destination you are traveling to. These costs are lower than the cost of driving, and may be free if you meet certain criteria. Prices are per person, and are not reduced if you only travel one way. Payments can be made in cash, or by credit card.
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Transportation Q&A
Over half of our fleet is wheelchair accessible. Please let the scheduler know if you require a wheelchair accessible van when you request transportation. An attendant is required if you are in a manual chair and need assistance, or if extra equipment or supplies is needed on the trip. Please inform the scheduler if you are expecting an attendant to accompany you. Both passenger and attendant must be picked up and dropped off together at the same locations.